Return Materials Authorization Request Form

Please fill out this form to request a Return Materials Authorization (RMA).

Products to be returned for warranty coverage must be within the applicable warranty period and meet Amerex warranty requirements. Amerex will provide a return label for all returns that fall under the warranty policy. If the product is not covered by the Amerex warranty, 25% of the purchase price will be applied as a restocking charge and the customer will be responsible for return to the designated warehouse within 30 days.

If products arrive damaged, the customer must notify Amerex within 3 business days before returning it to ensure proper handling. The customer should keep the original packaging, including the shipping box. If items are missing from the customer’s shipment, the customer must notify Amerex within 5 business days.

Once the form is submitted, a member of our team will reach out to confirm details of the return and next steps. Please allow 1 to 3 business days for processing to begin.

Read our full Terms & Conditions

Fields marked with an asterisk (*) are required.

User Information

Full Name *

Email *

Phone *

Company Name *

Account Number *

Reason For Return *

Return Summary / Notes (optional)

Sales Order, Purchase Order, or Invoice Number

Items

Amerex Item Number

Quantity Returning

Year of Manufacturing (FE Only)

Add Another

Are you requesting a replacement, or credit only *

Replacement Needed
Credit Only

Ship To Address For Replacement Order

Upload Photos

Please attach 3 photos that illustrate the following: freight damage to the product, any instances of leaking pressure, or exhibiting concerns related to warranty. Additionally, including the nameplate, model year and serial number in the photos are helpful in processing your request quickly.

Photo 1

Photo 2

Photo 3